FishServe is the trading name of a privately owned company called Commercial Fisheries Services (CFS). CFS is a wholly owned subsidiary of Seafood New Zealand (SNZ). FishServe provides administrative services to the New Zealand commercial fishing industry to support the Fisheries Act 1996.

Our Services

Contracted & Devolved Services

Allocation of new species into the QMS
Collection of Revenue on behalf of the Crown
Fishing Permit issue
Management of Permit and Vessel Registers
Management of ACE & Quota Share Registers
Processing of Fishing Returns
Registration of ACE Transfers
Registration of Caveats & Mortgages over Quota Shares
Registration of Quota Share Transfers
Vessel Registrations

Contracted services are services that FishServe has a contract with the Ministry for Primary Industries to deliver. The Crown maintains responsibility for these services, but does not need to deliver the services themselves.

Devolved services are services that the Crown has determined it does not need to be responsible for. The Minister has the authority to approve an approved service delivery organisation (ASDO) to deliver these services. FishServe has been appointed as the ASDO and is accountable for these services.

Our Relationships

FishServe’s relationship with the commercial fishing industry is illustrated in the following diagram:

Seafood New Zealand

Seafood New Zealand works closely with the seafood industry primarily through five sector-specific entities: Aquaculture New Zealand, Deepwater Group, Fisheries Inshore NZ, NZ Rock Lobster Industry Council, and Paua Industry Council.  It has a focus on key strategic initiatives and promotes sustainable, nutritious and responsibly-caught seafood.

FishServe is a wholly owned subsidiary of Seafood New Zealand

Seafood Innovations Ltd

Seafood Innovations Ltd (SIL) is a subsidiary of Seafood New Zealand. SIL was established to encourage and provide funding support for research and development within the seafood industry, with the aim of adding value to the sector.

FishServe Innovations New Zealand

FishServe Innovations New Zealand (FINNZ), established in 2003, is an IT services company owned by FishServe. FINNZ provides a blend of business analysis, software development and business-process-outsourcing services to organisations operating in the fisheries sector. For more information about FINNZ please click here.

Ministry for Primary Industries

The Ministry for Primary Industries (MPI) is tasked with maximising export opportunities for New Zealand's primary industries, improving sector productivity, increasing sustainability of resources, and protecting New Zealand from biological risk. 

FishServe provides both contracted and devolved services from MPI to the fishing industry.

Maritime NZ

Maritime NZ is the national regulatory, compliance and response agency for the safety, security and environmental protection of coastal and inland waterways. They are governed by a five-member board appointed by the Minister of Transport under the Maritime Transport Act 1994. 

FishServe uses Maritime NZ services to confirm MSA numbers for vessel registrations and shares information with Maritime NZ via the commercial fishing vessel register.

Seafood Industry

FishServe provides administrative services to the New Zealand commercial fishing industry. FishServe clients are the entities involved in the industry including vessel owners, fishing companies, owner/operator fishers, Quota owners, Te Ohu Kaimoana and Iwi. 

Stakeholder Representative Entities (SREs)

Stakeholder Representative Entities are sector based organisations that represent and manage the specific affairs of a particular species. There are five main sector organisations:

  • Aquaculture New Zealand
  • Deepwater Group Limited
  • NZ Rock Lobster Industry Council Ltd
  • Paua Industry Council Ltd
  • Fisheries Inshore New Zealand

FishServe provides company administrative services to SREs along with some value-add services such as ACE shelving, sub-area reporting and data collection.

Commercial Stakeholder Organisations (CSOs)

Commercial Stakeholder Organisations (CSOs) are companies or associations owned by rights-holders that represent the interests of those rights-holders. In effect, this means CSOs can represent and manage the specific affairs of a particular fishery, a geographic area, a specific fish stock or a group of stocks. 

FishServe provides company administrative services to CSOs.

Other Industry Organisations

There are a number of other industry organisations that represent various fishing entities, such as;

  • New Zealand Federation of Commercial Fishermen
  • New Zealand Fishing Industry Association

FishServe provides company administrative services to these other industry organisations. 

Our Management Team

Dr. Caroline Read

Caroline Read / Chief Executive

Caroline brings a unique mix of software start-up, public policy and research experience to FishServe, with a focus on purpose-driven leadership, building value for customers, and sustainable, long-term outcomes. 

Caroline moved a start-up to revenue generation in 3 years in her role as Chief Executive of Overseer Ltd., transforming an existing free-ware tool into a value-add software service for farmers. 

Prior to that, Caroline spent a decade developing and implementing environmental policy in Australia, the UK, and New Zealand. She has science training, completing a PhD in geology in 2002.

Lynda Amitrano

Lynda Amitrano / General Manager Operations

Lynda brings a wealth of experience to FishServe, having previously spent 20 years in the building and construction sector.

In her former roles, she diligently led teams to deliver projects to meet the dynamic, changing needs of the industry - in both research and commercial capacities. Such projects included the implementation and delivery of product evaluation services that supported manufacturers in showing compliance of their products. She developed extensive experience in creating and maintaining successful relationships between clients, industry stakeholders and the regulator.

Riahanne Nemaia

Riahanne Nemaia / General Manager Finance

Riahanne is FishServe’s General Manager of Finance. She is a Chartered Accountant and a member of CAANZ, with a Bachelor of Commerce & Administration and a Graduate Diploma in Professional Accounting.

She joined FishServe in 2015 as the Group Lead Accountant, bringing with her 6 years of experience from her roles at an accounting firm. Following this, she became the Finance Business Partner, and in April 2022, the General Manager of Finance.

Riahanne has managed finances across all FishServe operations, addressing financial impacts with a sound understanding of the value of services provided. She leads a team of accountants who provide accounting and administrative services to industry bodies who value working alongside people who understand their organisation and industry.

Mark Jones

Mark Jones / Innovations Manager (FINNZ)

Mark is the General Manager of FishServe’s subsidiary business development company, FishServe Innovations New Zealand Limited (FINNZ). Prior to this role, Mark had 8 years managerial experience within government agencies in both project and service delivery areas.

FINNZ was established for the purpose of undertaking consultancy and software development services for clients outside of the NZ seafood sector, to return revenue to FishServe as a means to offset the cost of FishServe’s core statutory services to the industry. FINNZ now also focuses on clients in the seafood sector. Under Mark’s leadership FINNZ has been a major contributor to FishServe’s ability to halve the cost of its services.

Our People

We recognise that the greatest asset of a business are its people. FishServe offers an environment which allows people to grow and develop. Our strength is in the ability to quickly and effectively adapt to change, whilst always striving towards doing things smarter and better.

Meet some of our team.

Mellissa Waiari

Mellissa Waiari / Receptionist

FishServe has been an awesome place for me to start as an employee in an office environment. The on-going support and training provided at FishServe has really allowed me to continue to grow and build on my skillset. The atmosphere is warm and welcoming with staff always maintaining an upbeat and friendly vibe. The aspect I enjoy the most about my job is being the first point of contact for people coming to FishServe as this enables me to interact with all staff and industry members on a daily basis.