Fishserve was established in 1999 when several functions previously provided by the (then) Ministry of Fisheries were outsourced. Fishserve operated under a Service Delivery Agreement (SDA). In 2001, the Fisheries Act 1996 came into force which provided for an Approved Service Delivery Organisation (ASDO) to be appointed. Under the Act, an organisation appointed as an ASDO is directly accountable to the Minister for all functions and duties transferred to it. Due to this, all the statutory functions provided by Fishserve are delivered either as the ASDO or under contract with the Ministry of Primary Industries (MPI).
The same year Fishserve started delivering ASDO services it launched a computerised Fisheries Management System (FMS) to facilitate the administration of the quota system. The FMS was designed inhouse, replacing technology that had been in use since 1986. Designing and building software to support our service delivery is a key part of what we do. This has also enabled us to look beyond administrative support and move into the development of smart information services that can provide value back into Aotearoa New Zealand’s fisheries.
Over the years, Fishserve worked hard to minimise the cost of statutory services through efficiency gains and process improvements. The constant improvements in service delivery and investment in technology meant that by 2008, Fishserve had reduced its annual cost to industry from $8.65M to $4M. Since then, we have continued to add value without a significant increase to costs on the industry.
For a more detailed history click here
Fishserve’s current strategy is focused on the specialist role Fishserve plays, acting as a channel to provide useful information and data to support sustainable fisheries. This channel depends on us working together towards a sustainable future.
Supporting fishers to feed the world for generations to come.
Our vision reflects:
- Our passion for those working to provide the best seafood in the world.
- Our respect for the importance of the Quota Management System (QMS) and sustainable fishing practices in maintaining healthy fisheries for the future.
Enabling successful and sustainable fisheries through smart information services.
- Using trusted, cost-effective systems to enable the reporting and processing that underpin the QMS and public registries.
- Making better use of data to support informed decision-making.
- Creating more value from the same investment.
- We deliver value into Aotearoa New Zealand's fisheries (through both government and industry).
- Our work has a positive impact on the environmental, social, and economic sustainability of Aotearoa New Zealand's fisheries.
- People want to work for us.
- We are a purpose-driven company.
In the delivery of smart information services, we are:
- Helpful - We are focused on meeting customer needs through the excellent operationalisation of information services - that means through our software solutions and our service support.
- Trusted - We are the trusted provider of information services - we get it right when it comes to regulatory reporting, and we provide trustworthy information to support better decisions.
- Cost-effective - As an industry-owned company using cost-recovery funds, we focus on creating greatest value at least cost.
- Innovative - We are enablers of change, we seek ways to make it easier to improve the environmental, social, and economic sustainability of fishing through connected information services that underpin regulatory processes, fisheries management processes, and business decisions.
- Collaborative - We are actively engaged with industry and others who are seeking to improve fisheries management through the innovative use of data and science.
In assessing our success in delivering our strategic goals we will review our performance based on how much:
- Our people are helpful and solutions focused.
- Our products and services are valued, reliable, user-friendly, and modern.
- Our business approach is simple, clear, and purpose driven.
- Our information services and partnerships improve fisheries management.
To achieve our strategic outcomes, we will:
- Have a leadership, culture, and structure that attracts and retains talent.
- Have a modern platform that supports the delivery of smart information services.
- Have our brand excellence recognised by those we serve and those we partner with.
Te Reo Māori translation available here.
Fishserve shares critical relationships with a number of stakeholders across Aotearoa New Zealand fisheries, including:
- The Minister for Oceans and Fisheries (as the Approved Service Delivery Organisation under part 15A of the Fisheries Act).
- Fisheries New Zealand (and other government agencies whose work intersects with fisheries management).
- Sector Representative Entities (SREs).
- Commercial fishing businesses.
- Other industry organisations.
Fishserve sits between the government and commercial fishers in relation to administering the QMS. Maintaining our independence and impartiality is really important to our success as the ASDO, and that means understanding needs and pressures across all parties. This also holds true in terms of looking at opportunities to create value within Aotearoa New Zealand’s fisheries, both for those managing it and those businesses contributing to a sustainable commercial fishery that supports Aotearoa’s bottom line.