Service Update from FishServe

Over the last few months, we’ve adjusted to working under the changing alert levels across the country. It’s been business as usual for FishServe, with little to no interruption to our services.

As we are under alert level 2 in Wellington, service changes continue to apply at FishServe.

Keep reading to find out more.

Office Changes

As we indicated in the September issue of our newsletter, we have vacated our offices at 135 Victoria Street, Te Aro, Wellington to facilitate earthquake strengthening to the building.

Our PO Box address and contact number remain the same. Any mail intended for FishServe should be sent to either our PO Box address (PO Box 297, Wellington 6140) or to our temporary premises, which you can read more about below.

FishServe Hub & Working Arrangements

We have set up the FishServe Hub as temporary office until we move to new premises. The hub is located at Level 9, 15 Willeston Street, Wellington Central. As this office is smaller than our last, only the Client Services team and a limited number of staff work here.

Most staff continue to work from home, so if you plan on attending the hub to speak to a particular member of staff, it’s best to call ahead and confirm that they will be there.

Client Representative Appointments

At alert level 2 meetings with your client representative will be possible. However, you must contact your client representative to book an appointment ahead of time. Access to the hub is limited, so please do not attend the office without notice.  

Before booking an appointment with your client representative, please note the following:

  • All appointments must be booked directly with your client representative. The time of your appointment must be agreed upon by you and your client representative ahead of time.
  • You must notify your client representative ahead of time if you plan on attending the hub.
  • You must record your visit to the hub by using one of the following:
    • Using the NZ COVID Tracer App to scan the NZ COVID Tracer codes
    • Using our Contact Tracing spreadsheet
  • Visitors to the hub are required to wear face masks.
  • Any appointments or meetings must be conducted with social distancing rules in place (1 metre apart). Antibacterial gel will be available.


Our helpline will be available on 04 460 9555 during our usual hours of business (8:00 AM to 5:00 PM, Monday to Friday) to assist with any queries. For non-urgent queries you can use our online contact form to get in touch.


Please return completed forms to FishServe by scanning and emailing them to OR your client representative. Scanned documents must be clear, legible and signed by the appropriate person/s.

Additional Resources

New Zealand Government - Unite Against Covid-19

Seafood New Zealand – Covid-19 Information

Ministry for Primary Industries – Commercial fishers and aquaculture farmers during COVID-19