Service Update from FishServe

Following the move to alert level 3, service changes will continue to apply at FishServe from 11:59 PM on Tuesday the 31st of August.

Working Off-Site & Office Closure

All FishServe staff will continue to work off-site, and our office will be closed to the public until further notice. This closure will not impact our services, and it will be business as usual for FishServe.

We will post a follow-up notice to let you know of any changes.

Client Representative Appointments

At alert level 3, in-person meetings with your client representative will not be possible. We kindly ask that you contact your client representative over the phone or by email if you need their help.

Mail Handling

All inbound and outbound mail not processed during alert level 4 will be processed in due course.


Our helpline will be available on 04 460 9555 during our usual hours of business (8:00 AM to 5:00 PM, Monday to Friday) to assist with any queries. For non-urgent queries, you can use our online contact form to get in touch.


Please return completed forms to FishServe by scanning and emailing them to OR your client representative. Scanned documents must be clear, legible, and signed by the appropriate person/s.

Additional Resources

New Zealand Government - Unite Against Covid-19

Seafood New Zealand – Covid-19 Information

Ministry for Primary Industries – Commercial fishers and aquaculture farmers during COVID-19