Service Update from FishServe

Following the move to the orange traffic light setting, service changes continue to apply at FishServe from:

11:59 PM on Wednesday the 13th of April

Keep reading to find out more.

Office Opening & Working Arrangements     

Our office is open at the orange traffic light setting. However, public lift access to floor 12 will be limited during this time and only a small number of staff will be working on-site. 

Most staff will work off-site for the duration of the orange traffic light setting. If you plan on attending the office to speak to a particular member of staff, it’s best to call ahead and confirm that they will be there.

Client Representative Appointments

At the orange traffic light setting, meetings with your client representative will be possible. However, you must contact your client representative to book an appointment ahead of time. 

Before booking an appointment with your client representative, please note the following:

  • All appointments must be booked directly with your client representative. The time of your appointment must be agreed upon by you and your client representative ahead of time.
  • You must notify your client representative ahead of time if you plan on attending the office.
  • Visitors to the office are required to wear face masks.
  • Any appointments or meetings must be conducted with social distancing rules in place (1 metre apart). Antibacterial gel will be available.


Our helpline will be available on 04 460 9555 during our usual hours of business (8:00 AM to 5:00 PM, Monday to Friday) to assist with any queries. For non-urgent queries, you can use our online contact form to get in touch.


Please return completed forms to FishServe by scanning and emailing them to OR your client representative. Scanned documents must be clear, legible, and signed by the appropriate person(s).

Additional Resources

New Zealand Government - Unite Against Covid-19

Seafood New Zealand – Covid-19 Information

Ministry for Primary Industries – Operating under the COVID-19 Protection Framework