Service Update from FishServe

We hope that you are all safe and well under alert level 2. We would like to advise all clients that the FishServe office remains closed to the public and our staff continue to work predominantly from home. Our helpline is available on 04 460 9555 to assist with any queries or you can use our online contact form to get in touch.

Client Representative Appointments

While the FishServe office will remain closed to the public until further notice, meetings with your client representative will be possible by appointment only. Therefore, if there is an issue you are wanting to resolve or discuss in person, please contact your client representative to book an appointment.

Before booking an appointment with your client representative, please note the following:

  • All appointments must be booked with at least 24 hours notice, directly with your client representative. The time of your appointment must be agreed upon by you and your client representative ahead of your appointment. You must notify your client representative ahead of time if you plan on attending the office. Please do not attend the office without prior notice.
  • After you have booked an appointment and arrived outside our building, please contact your client representative. They will meet you in the lobby and bring you to the office in the lift.
  • Your details will be pre-recorded by your client representative on our Contact Tracing spreadsheet, per Government requirements.
  • All appointments must be conducted with social distancing rules in place (1 metre apart). Antibacterial gel will be available at reception.


Please continue to return completed forms to FishServe by scanning and emailing them to Scanned documents must be clear, legible and signed by the appropriate person(s).  


Under alert level 2, we will now be able to process payments submitted by cheque.