Managing Personnel

Nowadays it can be tricky to stay on top of emails, but we want to make sure you're not missing anything important where your fishing is concerned.

Did you know you can use our website to help with this? Keep reading to find out more.

User Roles & Contacts

There are a number of user roles available on the FishServe website, including:

  • Viewer
  • Manager
  • Reporter*
  • Administrator*

*Only applies in the Electronic Reporting (ERS) area.

These roles determine the activities users can perform in an area. For example, a manager in the ACE area can perform ACE transfers whereas an ACE viewer cannot.

Each role can act as a contact for an area. A contact person receives all correspondence for their authorised area(s). A user designated as an ACE contact, for example, will receive all correspondence for the ACE area. Each area requires at least one contact, and you can also assign multiple contacts to an area.

You can tailor this to your needs by assigning specific contacts to an area. This helps ensure the relevant information is sent to the right people. 

Let's take a look at some examples of how contacts work.

Example 1

Joe is an owner/operator with his own client number. He oversees all aspects of his business, acting as a manager and contact for all areas of the FishServe website (e.g. Returns, Permits, Vessels, etc.).

Joe decides to hire an accountant to help with his finances. He sets the accountant up as a Finance manager and contact on the FishServe website. This way, the accountant can pay accounts on Joe's behalf and receives all finance-related correspondence.

You'll notice the Account Authorisation is set to Manager and the Contact Person box is ticked.

Example 2

Jane employs a team of three to help run her business. She authorises Alan as her ACE manager and contact, Jack as her Finance manager and contact, and Bob as her Vessel manager.

Alan can access the ACE area and perform ACE transfers on behalf of Jane. He receives all ACE-related correspondence as an ACE contact.

Likewise, Jack can access the Finance area and pay accounts on Jane's behalf. He receives all Finance-related correspondence as a Finance contact.

Meanwhile, Bob can access the Vessel area and perform activities on behalf of Jane. However, Bob doesn't receive any Vessel-related correspondence because he isn’t a Vessel contact.

Example 3

Mary's business, Fishing Company Ltd., employs 40+ staff. Mary is authorised as a manager for all areas but not a contact. This means she doesn't receive any correspondence but can access all areas.

Her staff are authorised as either viewers or managers across all areas. They act as contacts for these areas instead of Mary. Some staff are even authorised as contacts for more than one area.

This means only ACE contacts receive ACE-related emails, Quota contacts receive Quota-related emails, and so forth.

In each of these examples, the users assigned as contacts will receive all correspondence for their designated areas and only those areas.

Please note: ERS personnel assigned as contacts will receive all correspondence relating to the ERS area, including error alerts. 

Client Details Email

Separate to this is the client details email. This address appears in the client details section and is often a general contact email for an organisation (e.g.

This email accompanies your organisation on all public registers such as the ACE Register, Quota Register, and Vessel Register. Sector Representative Entities (SREs), Commercial Stakeholder Organisations (CSOs), and Government Agencies will use this address to contact you. It is crucial you don't put any random email here.

This can be a specific person, but it means their email address will appear on all the public registers.


Now that we've clarified user roles, contacts, and the client details email, what's next? We've put together some guides you can use to help manage your personnel.

  • Client Details Screen

    Use this guide to find out more about the client details screen, how to access it, and how to correct information.

  • Personnel Screen

    Use this guide to find out more about the personnel screen and how to access it.

  • Adding Personnel

    Use this guide to find out more about adding personnel.

  • Editing Personnel

    Use this guide to find out more about editing personnel.

  • Removing Personnel

    Use this guide to find out more about removing personnel.

Please contact the helpline on 04 460 9555 or use our online contact form if you have any issues or questions.

Back to top