With the Government’s announcement that New Zealand is to remain under lockdown for a further week, this week’s update will be brief.

Our staff continue to work from home, and the FishServe office remains closed. Our helpline is available on 04 460 9555 to assist with any queries or you can use our online contact form to get in touch. Please note that Monday will be a public holiday in lieu as ANZAC Day falls on a Saturday this year.

When New Zealand moves to alert level 3, FishServe will continue to operate under the same conditions as under the lockdown. This means our staff will continue to work from home for the duration of alert level 3 and the office will remain closed to the public. However, with the easing of lockdown restrictions, we will be able to allow one member of staff access to the office to clear the backlog of inbound and outbound mail. We will outline any changes to our services under alert level 3 in next week’s lockdown update.

As we have highlighted in all previous updates, our mail-handling procedures have been affected under lockdown. These disruptions will remain until New Zealand moves to alert level 3. We have put in place a number of solutions to handle these disruptions in the meantime. If you would like to read more, please click here to view the relevant lockdown update. Despite these disruptions, we continue to operate as normal.

Mail-Handling

Per our previous update, all mail received by FishServe on or after Thursday the 26^th of March will not be processed until lockdown restrictions have been lifted. Likewise, no mail will be sent from FishServe until lockdown restrictions have been lifted.

The following applies to inbound mail:

• Completed forms can be scanned and emailed to registry@fishserve.co.nz rather than by mail. Scanned documents must be clear, legible and signed by the appropriate person(s).
• We will not be able to process payments submitted by cheque until lockdown restrictions have lifted. Therefore, payments submitted by cheque may not be reflected on your latest statement/s.

The following applies to outbound mail:

• Statements and/or notifications sent by FishServe and received by mail will not be sent. Digital copies of statements and/or notifications are available on our website.
• Original copies of certain documents will not be sent. Instead, we can arrange to send you, or a nominated person, a PDF copy of those documents. Originals will be mailed when lockdown restrictions have been lifted.

For further information, please click here to view the relevant lockdown update. 

Additional Resources

FishServe – Weekly Lockdown Update, Week 1

FishServe – Weekly Lockdown Update, Week 2

FishServe – Weekly Lockdown Update, Week 3

Seafood New Zealand – Covid-19 Information

New Zealand Government - Unite Against Covid-19