Weekly Lockdown Update
While FishServe continues to operate as normal under the nationwide lockdown, our mail-handling procedures have been affected.
Therefore, all mail received by FishServe on or after Thursday the 26th of March will not be processed until lockdown restrictions have been lifted and the Government has deemed it safe to return to work.
If you wish to return completed forms to FishServe, we suggest scanning these forms and emailing them to registry@fishserve.co.nz. Scanned documents must be clear, legible and signed by the appropriate person/s.
Original copies of certain documents will not be sent by FishServe until lockdown restrictions have been lifted. Instead, we can arrange to send you, or a nominated person, a PDF copy of those documents. When lockdown restrictions have been lifted and the Government has deemed it safe to return to work, we will mail the original/s as normal.
If you receive notifications and/or statements from FishServe through the mail, we will be unable to mail these to you until lockdown restrictions have lifted. Digital copies of notifications and/or statements normally sent by mail are available on our website.
Our helpline is available on 04 460 9555 to assist with any queries. Alternatively, you can use our online contact form for assistance.
Below, we’ve outlined affected services and how we will deal with them in the meantime.
Vessel Registrations
- New vessel registration
- Amended an existing vessel registration
- Renewed a vessel registration
- Registered a GPR against a vessel
We can email a PDF copy of the Certificate of Vessel Registration to you or a nominated person. You must notify your local compliance officer that you are using a copy.
Fishing Permits
- Applied for a new fishing permit
- Renewed a fishing permit
We can email a PDF copy of the Fishing Permit to you or a nominated person. You must notify your local compliance officer that you are using a copy.
Immediate payment is required for a new Fishing Permit or renewal of Fishing Permit. Payment can be made by Direct Credit to the following account:
- 03-0049-00001709-03
- Please provide your client number as a reference.
Payments
We will not be able to process payments submitted by cheque until the lockdown restrictions have been lifted.
Recent credit card payment receipts can be found in the Recent Activities section on your Dashboard, if applicable. Payment receipts are only issued for credit card payments.
Statements
While our banking processes will run as normal, printed statements will not be mailed. As we are unable to process payments submitted by cheque, these payments will not be reflected on your latest statement/s.
Digital copies of statements are available on our website, but you will need to login to our website to view them. Statements can be viewed under the Finance tab. You must have Finance authorisation to view this tab.
If you are having difficulty in accessing your statement/s, please phone or email the helpline for assistance or use our online contact form. We can arrange to send you a digital copy of any statement/s.
If you receive your statement/s via email, these will be sent as normal.
Notifications
Printed notifications will not be mailed until lockdown restrictions have been lifted. Digital copies of any notifications normally received by mail are available on our website. You will need to login to view these. Recent notifications can be found in the Recent Activities section on your Dashboard.
End of Month processes will run as normal, but we will not be able to mail relevant notifications such as ACE Balance Notifications.
End of Year processes for the April 2019/2020 Fishing Year will run as normal, but we will not be able to mail relevant notifications such as Annual ACE Allocations.
If you are having difficulty in viewing your notification/s, please phone or email the helpline for assistance or use our online contact form. We can arrange to send you a digital copy of any notification/s.
If you receive FishServe notifications via email, these will be sent as normal.
Monthly Harvest Returns
Monthly Harvest Returns must be submitted online. Quick Guides on submitting an MHR online and generating MHR details from your electronic reports are available here. You must be authorised as a Returns manager to submit MHRs.
Catch Effort & Sendbacks
Outstanding Catch Effort forms will not be processed until we have returned to the office.
Catch Effort forms refer to the physical, paper forms submitted to FishServe before the industry-wide switchover to electronic reporting.
Amateur Charter Vessel (ACV)
The ACV helpline continues to operate as normal and can be reached on 0800 422 843 or by email at Charter.Operator@FINNZ.com.
As mail-handling procedures have been affected, some ACV services may also be affected. Please keep an eye on your e-mails for an update from us regarding any affected services.
Additional Resources
FishServe – Working Off-Site & Office Closure
Seafood New Zealand – Covid-19 Information
New Zealand Government - Unite Against Covid-19