Christmas Hours & Service

As we prepare to wrap up for the year, we wanted to let you know of some changes to expect over the Christmas break. 

Keep reading to find out more!

Opening Hours

This year, the FishServe office will be closed from:

Midday on Friday the 23rd of December
8 AM on Wednesday the 4th of January 2023.

The FishServe helpline won't be available during this time. However, you can still access our website and carry out tasks online.


Direct Debits: Any direct debit payments normally made on the 25th of the month will be withdrawn on the next working day instead. 

Payments Made: Any payments received on or after the Friday the 23rd of December will be processed on or after Wednesday the 4th of January 2023.

ER Tips & Reminders

Provider Support 

The following support will be available from e-logbook providers over the Christmas break. 

ContactService DatesHours
CEDRIC 04 460 9555
FishServe hours apply.
Deckhand 04 460 9555
Dec 23rd to Dec 24th 8:00 AM to 5:00 PM
Dec 25th to Dec 28th Closed.
Dec 28th to Dec 31st 8:00 AM to 5:00 PM
Jan 4th onwards Normal hours of service.
eCatch 03 470 1414
Dec 24th to Jan 4th Normal hours of service.
ENL 03 548 4987
Dec 24th 8:00 AM to 5:00 PM
Dec 25th to Dec 26th Closed.
Dec 27th to Dec 31st 8:00 AM to 5:00 PM
Jan 4th onwards Normal hours of service.

Technology Issues 

Over the Christmas break, if you have any general MPI enquiries over the break, contact your local compliance office or use the details below to contact MPI.

Likewise, if there are any issues that prevent you from reporting electronically or with your GPR, that your provider cannot resolve, contact MPI/NCC as soon as possible

Business Continuity Forms are available here on our website, and we strongly encourage you to print some off and keep them aboard your vessel in case your e-logbook fails. These forms must only be used if your e-logbook fails and you have been issued a direction by MPI. 


A range of Electronic Reporting guides are available here.

Please contact the helpline on 04 460 9555 or use our online contact form if you have any issues or questions in the meantime.

From all of us here at FishServe, we wish you a very Merry Christmas and a Happy New Year!