Using Online Services
Online Services is the name that is used to describe the services that FishServe provides to registered users via its website or via a bulk file upload method. The following services are available:
- Viewing your ACE Holdings
- Viewing your Quota Share Holdings
- ACE Transfer applications
- Viewing your ACE Transfer history
- Monthly Harvest Return (MHR) submissions
- Monthly Harvest Return Amendment (MHRA) submissions
- Viewing your MHR History
- Licensed Fish Receiver Return (LFRR) submissions
- Licensed Fish Receiver Return Amendment (LFRRA) submissions
- Viewing your LFRR History
- Vessel Registration application submissions
- ALC Registration application submissions
- Permit application submissions
- Sending a file to FishServe
- Return Book requests
- Customised email reminder service
You can send files to FishServe containing any number of the following documents. These files must conform to a specified format, which is available from us.
- ACE transfers
- Monthly Harvest Returns (MHRs)
- Monthly Harvest Return Amendments (MHRAs)
- Licensed Fish Receiver Returns (LFRRs)
- Licensed Fish Receiver Return Amendments (LFRRAs)
In addition to these services, users have access to view, download (to Excel) and print a variety of reports from the ACE, Quota Share, Permit and Vessel Registers. These reports may have an associated fee and are available to anyone using the FishServe website. If you require specific information from the registers that is not available through our standard reports, you can make a request for the information by completing and submitting a Request for Information form from FishServe.
Registering to use Online Services
If you wish to use Online Services, you must register. To register, download the 'Application to Register for Online Services' or contact us for this form to be sent to you. Complete this form and send it to FishServe.
If you are already a FishServe client (i.e. you have a client number) your application form will be processed and a temporary password will be issued to you. Your password will be emailed to you.
Once you receive your temporary password, you must logon to the FishServe website and change your password as soon as possible.
If you are not already a FishServe client, you will be allocated a client number and then a temporary password will be issued and emailed to you. You must logon to the FishServe website and change your password as soon as possible.
What Can I Do Once I am a Registered Online Services User?
Once you are registered to use Online Services you can:
- View your ACE Holdings
- View your Quota Share Holdings
- Submit ACE Transfer applications
- View your ACE Transfer history
- Submit Monthly Harvest Returns (MHRs)
- Submit Monthly Harvest Return Amendments (MHRAs)
- View your MHR History
- Submit Licensed Fish Receiver Returns (LFRRs)
- Submit Licensed Fish Receiver Return Amendments (LFRRAs)
- View your LFRR History
- Submit Vessel Registration applications
- Submit ALC Registration applications
- Submit permit applications
- Send a file to FishServe
- Request Return Books
- Customise your email reminder service
Can I perform tasks on behalf of someone else?
If you wish to perform Online Services task on behalf of someone else (as an agent), you must first obtain authorisation from that person to do so. This can be done by completing the 'Application to register Online Services' form. You can download this form, or contact us for a form to be sent out to you.
How do I set up employees within my company for Online Services?
As a company you have two options in terms of setting people up to perform Online Services tasks.
You can either set the company up as a registered Online Services user, or you can set up individuals within your company as registered Online Service users.
The same concept would apply if you were an agent acting on behalf of multiple clients.
Passwords
Your password is confidential to you. It is stored in an encrypted form in the FishServe database and is not able to be viewed by anyone.
The only time your password is known by a FishServe employee is if you have been locked out, and you request that your password be reset. The operator will provide you with a new temporary password. You must logon to the FishServe website and change your password as soon as possible.
You can change your password at any time on the website. Your password is case-sensitive and can be up to ten characters in length.
It is recommended that you do not disclose your password to anyone, and that you change your password regularly.
What do I do if I forget my password?
Under the login area there is an option to request your password. Click on the "forgotten your password?" You will be required to provide your email address, we will then email your existing password to you.
You will be given three chances to enter the correct password. If you fail to enter the correct password on your third attempt, you will be locked out and unable to access the Online Services.
You will then need to contact us to have another password issued.
