About FishServe
Who We Are
FishServe is the trading name of a privately owned company called Commercial Fisheries Services (CFS). CFS is a wholly owned subsidiary of SeaFIC (Seafood Industry Council). FishServe provides administrative services to the New Zealand commercial fishing industry to support the 1996 Fisheries Act. Established in 1999 and headquartered in Wellington, FishServe employs approximately 50 staff.
FishServe has a subsidiary company called FINNZ. FINNZ is a consultancy firm specialising in providing solutions in the areas of business process, systems and operational aspects of service delivery. FINNZ was set up in 2003 to use FishServe service delivery experience and resources to earn revenue to off-set the cost of FishServe’s administrative services.
While FishServe and FINNZ are two separate companies they work seamlessly together.
Our Vision
"FishServe will be the preferred supplier of statutory registry services to the New Zealand Seafood Industry. Our subsidiary company FINNZ will subsidise the full cost of all non-demand driven services for statutory services. Our organisation will be highly flexible, innovative and responsive to the changing demands of the seafood sector."
Our Services
The services FishServe provides to the New Zealand commercial fishing industry include:
- Fishing Permit issue
- Vessel Registrations
- Management of Permit and Vessel Registers
- Registration of ACE Transfers
- Registration of Quota Share Transfers
- Management of ACE & Quota Share Registers
- Processing of Fishing Returns
- Collection of Revenue on behalf of the Crown
- Allocation of new species into the Quota Management System
- Registration of Caveats & Mortgages over Quota Shares
Additional value added services:
- FRED (FishServe Registry Extracts Database) Quota and ACE register database for running reports
- The Blue Book - Monthly booklet containing average ACE and Quota share transfer prices
- FishStock - ACE trading website
- Mail outs and printing services
The services that FishServe provides are delivered in two ways, contracted and devolved.
Contracted services are services that FishServe has a contract with the Ministry of Fisheries (MFish) to deliver. The Crown maintains responsibility for these services, but does not need to deliver the services themselves.
Devolved services are services that the Crown has determined it does not need to be responsible for. The Minister has the authority to approve an approved service delivery organisation (ASDO) to deliver these services. SeaFIC is the ASDO and has delegated the delivery of these devolved services to FishServe. This simply means that FishServe is accountable for these services.
Our environment and our people
FishServe recognises that the greatest asset of a business is its people. We like to offer an environment which allows people to grow and develop. We have a flat hierarchy so regardless of the level or role everyone should be able to have a say. One of our strengths is being able to quickly and effectively adapt to change. We need staff who are flexible, like change and who can always look at doing things smarter and better. To be a success we believe that people need to enjoy their job and the environment they work in.
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Anu Venkatakrishnan
Assistant Registry Officer "I consider myself as a learner at Fishserve, learning new concepts at work everyday. It is a great pleasure for me to work in a very friendly environment and FishServe makes me feel more confident when doing things. Due to flexibility at work I am also able to balance well between family and work." |
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Rachael Hepburn
Business Process Co-ordinator "I couldn’t have wished for a better organisation to work for than FishServe for my first job out of university, everyone is so friendly and helpful, it’s a fun environment to work in and the work I do is very interesting and enjoyable." |
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Kier Fitzpatrick
IT Service Desk Analyst "FishServe is a relaxed and nurturing environment for people from every walk of life. The atmosphere is fun, friendly and at the same time great for productivity. Migrating from a large corporation to a small-to-medium sized company could not have been easier for me, thanks to the great support of my colleagues." |
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Cheryl Tipoki
Data Validator Coordinator FishServe is a relaxed environment to work in and colleagues are helpful.
Over time I have grown within the company and established a good rapport with my clients.
I enjoy the day to day contact with clients in helping sort out their problems and queries or just a general chit chat and a laugh sometimes. |
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Han Jia
Application Programmer "I enjoy working at FishServe as they focus on creating a fun, relaxed and family friendly atmosphere. For me, it make huge difference turning up to work each morning and being greeted by warm friendly faces and being immersed in a pleasant surrounding." |
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Angela Mintrom
Business Analyst "Working at FishServe has allowed me to work on a wide variety of projects which has helped me develop a broad range of new skills, as well as enhance existing ones.
The staff here are a great bunch of people who support each other to ensure we all achieve our own personal goals as well as those of the company." |
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